http://www.meebo.com/communityim/
I heart Meebo. It allows me to login once, and then IM via all of my favorite instant-messaging networks (AIM, MSN, Google, Yahoo). I no longer have to pay attention to who is on what network, and in fact can have group chats including users from multiple networks. There are no downloads, it's a web page. All that is truly ground-breaking and amazing. The interface is top quality - beautful and functional in a way any other web app could learn from.
But that was just the start for them. On top of that beginning, they have added Meebo-me - which is the ability to put an IM widget on your website so people can ask you questions. Then they created an application API for their site, so that you can run apps over Meebo.
The most recent activity however, has the potential to blow the doors off of social networking. They have innovated the ability to add IM right into any social networking sites.
These folks are poised to go far. Hats off.
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